Embracing Negative Feedback

What do you do when you notice that someone on Twitter is bashing your product? So many businesses just ignore negative feedback, using a head-in-the-sand technique. Why? They’re either hoping that by ignoring them the naysayers will disappear, they’re a little afraid of them or they just don’t know how to respond.

How do you deal with negative feedback or push-back from customers? I suggest you embrace the criticism and engage with the customer. Continue reading

Are you willing to do what it takes to get what you want?

My husband just made the comment, “I don’t know how you get a Dana Torres body.” My response? You think to yourself, “I want bacon.” But then, unlike me, you don’t eat the bacon.

Yes, we all know she trains like a mad woman. She’s an Olympian. But according to personal trainers I know, it’s less about the workout and more about what she chooses to put inside her body. And my guess is she doesn’t eat much bacon.

This leads me to my point: what do you really want? What steps will it take to get there? Are you willing to do each of those steps to achieve your goal?

I will never look like Dana Torres. I like bacon more than I want her body.

Food: It’s about More Than Just Sustenance

My sister and I, sharing a meal with friends in Fez, Morocco

Those of you who follow me on Twitter and Facebook know that I’m a foodie. I love everything about food: carefully choosing the ingredients for a lovely meal, the appearance, the aroma. I love food. Love it.

And so I tend to think about it and most certainly micro-blog about it often. Some would say too often.

So I get a lot of flack for my “tweets” that reference food. And so I started to think about why I’m so chatty about  food. I’ve come up with two reasons.

First of all, everyone thinks about food and everyone eats, probably just as much as I do. They just aren’t posting about it. They may even eat some of the “odd” (others’ words, not mine) things that I choose to prepare and/or eat. But again, they’re not blogging about it like I am.

But the second, and more important, reason that food holds a near and dear place in my heart is in its significance. It’s about more than the food. It’s about the experience. The thought and care that I take is because I am providing memorable meals for myself and my family. We probably only sit down and eat dinner together five nights a week. I want to cherish those moments. And food is an integral part of the equation.

Laughter, joking, smiles, and music often accompany the meals that we enjoy, but there’s something about preparing and savoring a wonderful meal that brings people together.